Complaints
TKR MANAGEMENT LTD
COMPLAINTS PROCEDURE
Version: 1.1
Effective Date: 16 August 2026
Review Date: 16 August 2027
At TKR Management Ltd, we are committed to providing a professional and high standard of service. If you are dissatisfied with any aspect of our service, we welcome the opportunity to investigate and resolve your concerns.
We welcome you to call us on 01792 713139 where we would be happy to discuss and help to try to resolve your concern. Alternatively please find the details on how to raise a complaint below.
WHO CAN MAKE A COMPLAINT?
Complaints may be submitted by:
- Landlords
- Contract-holders (tenants)
- Applicants
- Guarantors
- Contractors
- Other customers or service users
HOW TO MAKE A COMPLAINT
Complaints should be submitted in writing wherever possible.
Email:
[email protected]
Post:
TKR Management Ltd
25 Lucas Road
Glais
Swansea
Wales
SA7 9EU
To help us investigate your complaint, please provide:
- Your full name
- Property address (if applicable)
- Details of your complaint
- Any supporting information or evidence
- The outcome you would like us to consider
OUR COMPLAINTS PROCESS
Stage 1 – Acknowledgement
We will acknowledge receipt of your complaint within 5 working days.
Stage 2 – Investigation
Your complaint will be reviewed by an appropriate member of our team. We may review records, correspondence, account information and any supporting evidence provided.
Where further information is required, we may contact you during the investigation.
Stage 3 – Response
We aim to provide a full written response within 15 working days.
Where additional time is required due to the complexity of the matter, we will keep you informed of progress and provide an updated timescale.
DIRECTOR REVIEW
If you remain dissatisfied with our response, you may request that the matter be reviewed by a Director of TKR Management Ltd.
The Director will review the complaint and provide a final response.
EXTERNAL REDRESS
If you remain dissatisfied after our final response, and your complaint falls within the scheme’s remit, you may refer the matter to The Property Redress Scheme. TKR Management Ltd is a member of The Property Redress Scheme (membership number PRS025637). Further information is available at theprs.co.uk.
DATA PROTECTION COMPLAINTS
Complaints relating to personal information, data protection, privacy rights, Subject Access Requests or data breaches should be submitted to:
and will be handled under our GDPR Complaints Handling Procedure.
OUR COMMITMENT
We take complaints seriously and use feedback to improve our services, procedures and customer experience.
Important: We take care to ensure the information in our content is accurate and up to date, but property regulations, tax rules and market conditions can change. The information provided is general guidance only and should not be relied upon as legal, tax, financial or investment advice. Please speak to us about your individual circumstances and obtain appropriate professional advice before making significant property or investment decisions.
